FAQ: Arcane Sally & Mr. Steam #6
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!


All physical add-ons–back issues, stickers, bookmarks, etc., will be available during checkout via Backerkit! You’ll be able to add additional copies of the current issue as well as TPBs.

Last updated: April 04, 2021 18:43

International Shipping Rates

So, int’l rates are tricky to estimate because they depend on two things:

  1. Your country price group and
  2. Package weight.

To look up your country group (last column called FCPIS): https://pe.usps.com/text/imm/immpg.htm

Then, look up the rate for the appropriate weight class: https://pe.usps.com/text/dmm300/Notice123.htm#_c391

All our tiers will fall in the second row (9-32oz), except for the single issue tier, which will be in the first row (1-8oz).

So, depending on where you live, a single issue will cost between $14-16 to ship, and any other tier will cost between $20-$25 to ship.

For those backing the Arca Arcanum tier, please note that adding on another single issue (7oz) will put the package into the next tier, and cost an additional $10 to ship.

If you would like an exact calculation but don’t want to do it yourself, feel free to reach out–we’ll do it for you! :)

Last updated: April 14, 2021 19:09

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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